Fantastic site and great customer service first of all. The product itself came packaged well and in perfect working order. I have been using herm sprenger prong collars with both my dogs for a long time and as my XL bully has grown I wanted a new collar for him so I could have lots of spare links as well as a shiny new collar. I also got myself a cover for my lab mix's prong as my vets are morons. All in all very happy with the purchase and extremely happy with the great customer service team, will add this site to my relible sellers list.